Welcome to A Life Well Organized!

Congratulations on taking the first step toward a more organized life! Below, you’ll find answers to some commonly asked questions that clients have before getting started.

Preparation

  • You don’t need to clean or organize before we arrive! We're here to meet you where you're at. However, having a few basic supplies on hand can be helpful, such as trash and recycling bags, paper towels, and general cleaning supplies. If you need us to purchase any of these items on your behalf please let us know ahead of time. If there are project-specific supplies needed, we'll discuss that with you ahead of your first session.

  • Not yet! Before bringing in new bins, shelves, or other storage solutions, we first assess what you already have and determine what’s truly needed. Since decluttering is typically part of the process, we want to avoid purchasing containers for items that may no longer require storage.

    If product sourcing is a part of your proposed project, we will take precise measurements to ensure any recommended products fit your space and needs perfectly, as well as create a wishlist for your approval.

Logistics & Sessions

  • With a thoughtful and compassionate approach, your organizer(s) will conduct a guided decision-making process to help you identify items that serve a functional purpose or bring you joy. Your involvement is essential during the decision-making process, especially when sorting through personal items. However, you won’t need to be actively engaged the entire time. Your organizer(s) will handle much of the sorting and categorizing to streamline the process, calling on you when necessary to make decisions.

  • We will sort and bundle all items for donation or removal. If agreed upon in advance, we can drop off donations at the end of your session via Uber or schedule a junk removal appointment for large items. Any additional time or expenses incurred to handle donation drop offs will be added to your invoice.

    • Think about any areas or categories you would like to prioritize to ensure your session time is maximized.

    • Be honest with yourself about what you actually use. The average home contains over 300,000 items, but 80% of them often go unused, compromising your time, money, energy, and overall well-being. More stuff = more stress!

    • The decluttering process requires your full attention. If you're able, try to reschedule any work calls or get a babysitter, to ensure you can focus fully on the task at hand. You deserve to dedicate this time to your self-improvement by creating a more organized, stress-free environment.

  • We use a platform called HoneyBook, where Kenny and our entire admin team can track all communication. To keep things organized, it's best to reply within the most recent email thread on HoneyBook so we can streamline project updates and conversations.

    We also have a business phone line, monitored by Kenny and our admin team, where texting can be a quick and efficient way to reach us if needed. That phone number is (917) 426-7781.

  • Tipping for organizers

    While tipping organizers is not expected, it is always appreciated. If clients are satisfied with their organizing experience, a customary tipping amount ranges from $20-$50/day per organizer. However, the decision to tip and the amount is entirely at the discretion of the client. If you feel the service was above and beyond, we will happily provide your organizer’s Venmo handle so you may show your appreciation.

    Tipping for vendors

    Customary tipping amounts vary by industry, and the most common amounts are listed below. Please ask us for tipping expectations for other industries and vendors. 

    • Long-haul moves: 5-10% of the total amount split between the pick-up & delivery crew

    • Local Moves: 15-20% of the total bill or $10-15/hour per person (partial day moves)

    • Junk Removal Experts: $20-50/worker per pick-up depending on time spent on site and intensity of labor.

      • If requested ahead of time, we are happy to have cash on hand to handle tipping on your behalf

  • Absolutely – we have a strict confidentiality policy and a non-disclosure clause in all of our agreements.

Cancellation Policy

  • We understand that unexpected circumstances arise, but we kindly ask that you only cancel or reschedule your session if absolutely necessary. A significant amount of planning goes into each session, and last-minute cancellations impact both our scheduling and our organizers' income, as it is often difficult to fill the reserved time on short notice.

    You may cancel or reschedule your onsite session up to 48 hours before your appointment without penalty.

    Cancellations made less than 48 hours before the scheduled session will be subject to the full session fee, as outlined in your project agreement. This policy helps cover the time reserved for your project, as well as any preparation and planning already completed.

Additional Support

  • Please let us know! We can discuss additional sessions, maintenance plans, or customized solutions as needed.

  • Absolutely! We offer standard maintenance plans on a monthly, quarterly, or bi-annual basis as well as customized plans to fit your unique needs.

  • Over the years, we’ve built a network of trusted professionals based on positive client experiences. We are happy to recommend these vendors or seamlessly coordinate with them on your behalf to ensure everything runs smoothly.

    Some of these resources include:

    • Moving companies (white glove)

    • Specialized Art Movers & Hangers

    • Cleaners & Stagers

    • Appraisers & Buyers

    • Donation Resources

    • General Contractors

    • Interior Designers

    • Handy People

    • Real Estate Agents

  • We have two options when it comes to product sourcing. Clients are encouraged to discuss their preferences regarding sourcing during the initial consultation to ensure a tailored approach to their organizing needs. Please see your contract for more details.

    Full-Service Product Sourcing: We handle the entire sourcing process—including measuring, research, purchasing, and returns—for a 15% fee on product costs plus sourcing time. This option provides expert product recommendations, supplier discounts, and a seamless experience. Purchases are deducted from your project retainer, with additional funds requested if needed, or can be charged to an authorized credit card. We also manage returns, applying credits to future services or issuing refunds.

    Self-Sourcing Option: Clients take full control of purchasing and returns using a personalized wish list of recommended products. This approach allows for greater budget flexibility while still benefiting from expert guidance.

  • We have trade discounts from various retailers that we love to pass along to our clients including but not limited to:

    • The Container Store

    • Crate & Barrel

    • CB2

    • Food52

    • Williams Sonoma

    • Pottery Barn

    • West Elm

    • Restoration Hardware

    • Design Within Reach

    • NEAT Method

    • Caraway

    • Parachute

    • Room & Board

    • Lulu & Georgia

    • and more!

    Please see our sourcing guidelines in your contract for more information. Trade discounts are only available when utilizing the full-service product sourcing option.

  • Organizing Maintenance Plans:

    Many of our clients find it helpful to commit to a maintenance plan after their initial project—it's a proactive way to keep the success going that's paid up, planned out, and super easy for you. We provide periodic check-ins to ensure long-term organization success. Bonus: these plans are discounted from our regular rates!

    Move Management Services:

    Our Move Management service ensures a seamless transition by overseeing the entire moving process. We handle logistics, coordinate with movers during packing and unpacking, and manage every detail with efficiency and care. We also set up functional storage systems in your new home, ensuring a smooth move and an organized, comfortable living space from day one.

    Estate Organization:

    Our Estate Organization service provides compassionate support during life transitions by managing extensive, multi-layered estate clearances with professional ease. We take a white-glove approach to handling both valuable assets and cherished sentimental items, ensuring the utmost care and respect throughout the process.

    Business Organization:

    Our Business Organization service optimizes workspaces with tailored systems, streamlined inventory management, and efficient archiving processes. From stock rooms to shared offices, we create organized environments that enhance productivity, improve performance, and foster team collaboration.

    Space Planning & Functional Design:

    Our Space Planning & Functional Design service bridges the gap between beautiful design and functional living by optimizing storage solutions to fit your belongings, lifestyle, and priorities. We take inventory of your belongings and then collaborate with your design team to integrate customized storage solutions into your home’s design plans using industry-standard software.